Help
Can't find what you're looking for? Write to us at ayuda@avisame.cc and we'll get back to you.
Setting up a new device
- Plug it in. The light blinks slowly, in blue: it's waiting for you to set it up. If it doesn't blink, hold its button down for 10 seconds.
- Scan the QR code on its sticker with your phone's camera and tap to join its network
Avisame-XXXX. - Pick your Wi-Fi and type its password on the page that opens by itself. It has to be a 2.4 GHz network.
- Tap “Continue” at the end: you create your account or sign in, and the device is yours.
Page didn't open by itself? With your phone on the device's network, open the browser and go to 192.168.4.1.
Home installation
Would you rather we install it? A technician comes to your home, connects it to your Wi-Fi and leaves it working with your lights. The price depends on the distance: we tell you first and you confirm it.
The blue light isn't blinking
A new device stays ready to be set up until you add it to your account. If the blue light doesn't blink, hold its button down for 10 seconds: it restarts and stays ready for 5 minutes, while it keeps alerting. Pressing it once is the panic button: it alerts everyone who gets its alerts.
Alerts aren't reaching me
- Check that Avisame notifications are allowed in your phone's settings.
- On Android, exclude Avisame from battery saving.
- On Xiaomi, Redmi and POCO also turn on Autostart and, under Battery saver, choose No restrictions. The app has a shortcut under Account → Make sure alerts arrive.
- On iPhone, if you use a Focus mode, allow Avisame notifications.
- Check that the device shows as Online in the app.
Sharing with family
On the device, tap Share and send the invitation by WhatsApp or email. Choose whether that person only gets the alerts or can also change the settings.
Changing owner or giving the device away
On the device, tap Unlink. It's left without an owner and ready for someone else to add it to their account.
Deleting your account
From the app under Account → Delete my account, or from avisame.cc/account/delete. Your account, alerts and recordings are deleted. Your devices are left without an owner.