Privacy policy

Last updated: October 24, 2026

Avisame alerts deaf and hard of hearing people on their phone about the important sounds in their home (the doorbell, a smoke alarm, a crying baby). To do that we need some data. Here we explain which, what for and what you can do with it. It applies to the avisame.cc site, the Avisame apps for iPhone and Android, and Avisame devices.

Who is responsible

The controller of your data is Avisame. For any privacy question, write to us at ayuda@avisame.cc.

What data we collect

Your account

• Your email and, if you share it, your name.
• Your password, stored only as an irreversible code (hash). We never see your password.
• If you sign in with Google or Apple, the identifier that service gives us and the associated email. With Apple you can hide your real email.

Your devices

• The device identifier (derived from its network address), its model and its software version.
• Technical data it sends so we know it works properly: Wi-Fi strength, free memory, uptime, the reason for the last restart and the last time it connected.
• The name you gave it and its settings: which sounds it detects, the status light, the processing mode.

Your Wi-Fi network's name and password go from your phone to the device over the device's own network, protected by the password on its label, and are stored only on the device. They don't go through our servers.

Alerts

For each detected sound we store its type (for example "Doorbell"), how sure the device was, and the date and time.

Audio

• Local mode (on by default): sounds are recognised inside the device. Audio leaves your home only in the cases below.
• Helping improve detection (on by default; you can turn it off in My account): the device continuously sends what it hears and we keep it for up to 30 days, only to improve detection: the Avisame team reviews it, with the help of an artificial intelligence service that analyses clips a few seconds long, without your name or email. The few-second clips that teach the detector are kept for as long as we keep improving it. It does not appear in your audio history. If you or anyone you share the device with says no, recording stops and what was kept is deleted within 30 days at most.
• The audio of each alert (unless you said no to helping improve detection): with each alert the device sends a few seconds of what it picked up, so you can tell us whether it was right. It is deleted after a week, except the ones you mark as "It happened" or "It didn't happen", which we keep to improve detection.
• AI mode (not available for now): when the device thinks it heard something important, it sends a short audio clip to analyse it better. It is deleted after the analysis, unless you turn on "Keep analysed audio samples".
• Audio history (off unless you turn it on): the device records continuously and we keep only the last 6 hours, which delete themselves.
• Live streaming: audio passes through our server to your phone or browser while it's streamed, and isn't stored.
• Transcription (PRO, if you use it): the device's audio reaches our servers, which turn it into text a few seconds at a time without storing it. The text deletes itself the next day. While streaming or transcribing, the device blinks a red light.

Smart lights

If you connect Tapo lights we store that account's email and a code derived from the password that only works to control the lights inside your network. We don't store the Tapo password. We also store the name, network address and model of the lights the device finds on your network.

If you connect Smart Life or Tuya lights, we keep the id, name and local key of each device in your account: the key is what the device needs to control the light inside your network. If you fetch them from your Tuya project, we use the Access ID and Access Secret once to read them and do not keep them. WiZ lights need no key.

Share

If you invite someone we store the invitation and, if you enter it, their email. People you share a device with see its alerts and, if you allow them, its settings.

Notifications

A code that identifies your phone or browser so we can send it alerts. If you turn on email alerts, we send them to your email once you confirm it.

Payments

Payments with MercadoPago are processed by MercadoPago: we receive whether the payment was approved and for how much, never your card details. If you pay by bank transfer we keep the receipt you send us.

Community

What you post in the Community (text and photos) is seen by the other registered people.

App permissions

• Camera: to read the device's QR code. We don't store images.
• Notifications: to alert you.

We don't use your location.

Our servers keep technical logs (for example the IP address of each connection) for security and troubleshooting.

What we use it for

• To make the service work: detect sounds, alert you and the people you chose, and show you your devices.
• To support you and detect faults.
• For the security of accounts and devices.
• To improve detection, with the audio recorded for that (unless you say no) and the audio you marked in the history or in your alerts.
• To charge for the PRO plan if you subscribe.

We don't sell your data, show ads or track you on other apps or sites.

Who we share it with

Only with those we need to provide the service, and only what's necessary:

• The provider of the servers where Avisame runs.
• Anthropic, an artificial intelligence service that helps us review alerts and clips a few seconds long from the audio recorded to improve detection, without your name or email.
• Google and Apple, if you sign in with their accounts, and their notification services (Firebase Cloud Messaging and Apple Push Notification service) so alerts reach your phone.
• Expo, which forwards the app's notifications to Google and Apple.
• Google Analytics, to count visits to the website and see which pages are used. It uses Google's own cookies; we don't use it in the app.
• MercadoPago, for payments.
• The people you share a device with.
• Authorities, only if a law or court order requires it.

Some of these providers process data outside Argentina, with adequate safeguards.

How long we keep it

• Your account data and alerts, for as long as you have the account.
• Audio history, 6 hours.
• What is recorded to improve detection, up to 30 days; the clips that teach the detector, for as long as we keep improving it.
• AI mode clips, until they're analysed, unless you choose to keep them.
• The audio of each alert, one week, except the ones you mark.

When you delete your account we delete your account, alerts, recordings, lights, invitations and notification tokens. Your devices are left without an owner and with nothing of yours, so you can give them to someone else. Technical backups may keep data for a limited time, until they're renewed.

Your rights

You can ask to see, correct or delete your data at any time by writing to ayuda@avisame.cc. You can delete your account yourself from the app (Account → Delete my account) or from avisame.cc/account/delete.

The owner of the personal data has the right to access it free of charge at intervals of no less than six months, unless a legitimate interest is shown, as established in article 14, subsection 3 of Law No. 25,326. The Agency for Access to Public Information, as the Supervisory Body of Law No. 25,326, has the power to handle complaints and claims filed by those whose rights are affected by non-compliance with the rules on personal data protection.

Security

Everything travels encrypted (HTTPS, and WPA2 on the device's setup network). Each device has its own key, passwords are stored as hashes and app sessions are kept in the phone's secure storage.

Minors

Avisame isn't intended for children under 13. If you're a minor, use it with a responsible adult.

Changes

If we change this policy in an important way, we'll let you know by email or in the app before it takes effect.